Following up to a correct (but incomplete) response
When reading a response, you may catch something that
the previous volunteer missed. When you followup, it is important
to be polite and show support for the other volunteers. You can
do this by saying something like this.
"As a followup to what [name] said, here is some additional information
which may be helpful to you ....."
This will show that the team works together, and will provide a complete
answer for the user asking the question.
Responding to a message containing error
As volunteers, we all make mistakes in replies from time to time.
Again, it is important to show support to other userhelp volunteers
by being polite. When you see a message which contains an error,
email that person privately with a message like this:
"When I read your response, I noticed it contained the following error(s).
... Here is an answer which is more accurate. Would you like to
followup this message, or would you like me to do it?"
Taking the time to be polite shows respect for all concerned.
[Return to outline of Userhelp procedures]