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I sent this late this morning, to NatureNS I thought, but I notice that I had replied to one individual as opposed to the list. DW ----- Original Message ----- From: "David & Alison Webster" <dwebster@glinx.com> To: "Dusan Soudek" <soudekd@ns.sympatico.ca> Sent: Monday, February 20, 2012 1:46 PM Subject: Re: [NatureNS] Stonewalled; barely NatureNs material > Feb 20, 2012 > Thanks for the several comments on line and via back channel. > > I want to clarify that I did not wish to imply that Abebooks is > crooked. Just that their provisions for dealing with lost books is > dreadful. This is not a one-sided question either. No doubt they have to > protect themselves from cheats who get their book and then claim it did > not arrive. > > I posted my dissatisfaction on Facebook two days ago and noticed that > it was soon erased. Today I got a quasi-letter from Abebooks "Dear Sir or > Madam".... "Sorry to hear your book has not arrived." or words to that > effect. Perhaps Facebook is good for something and perhaps the > communication logjam has been broken. Time will tell. > Yt, Dave Webster, Kentville > ><snip>> >> >>> Dear All, Feb 18, 2012 >>> In a strict sense this is not NatureNS material but I expect many buy >>> books and it does involve predatory behavior. Beware of Abebooks. If >>> your book arrives fine; but if it does not arrive then tough. At least >>> that has been my experience. >>> >>> I ordered a fairly expensive second-hand book from Abebooks UK on Nov >>> 14 and the order was sublet to J D Book Corner. >>> >>> When the book had not arrived by Dec 30 I tried to make contact and >>> have written twice (three times if you count today) more requesting a >>> refund but have received only automated replies to the effect that >>> someone will contact me within two days. >>> >>> And applying for a refund on their site, without direct contact with >>> a person, is like finding a way to untie the Gordian Knot. >>> >>> Too bad Lee Valley (a first-rate company) does not run Abebooks. >>> >>> Yt, Dave Webster, Kentville >>> >>> >> >> >> ----- >> No virus found in this message. >> Checked by AVG - www.avg.com >> Version: 10.0.1424 / Virus Database: 2112/4818 - Release Date: 02/18/12 >> >
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