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Fixing Quota Problems on Chebucto
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How to fix overquota mail and files.

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Explanation of Quotas

All accounts on Chebucto Community Net have a mailbox quota and a disk space quota.

Mailbox quota refers to everything in the Inbox of a Chebucto account and any mail folders while disk space quota refers to any other user account files stored on Chebucto's server such as web pages.

For the proper operation of a Chebucto account, the account's usage needs to remain below both the mail and disk quotas. When a quota is exceeded, a seven day grace period is given to remove the excess mail or files. After that, the overquota service is suspended until the excess is removed. There is also a maximum limit which if exceeded will cause the service to be suspended immediately.

Membership category Mail Quota Mail Limit Disk Quota Disk Limit
Chebucto Plus 2048 MB 2048 MB 10,000 K 15,000 K
Supporting 512 MB 512 MB 5000 K 7500 K
Full 150 MB 150 MB 1500 K 2000 K
Assisted/Free 50 MB 50 MB 500 K 1000 K

Once the mail quota has been exceeded, mail can no longer be deleted using the Chebucto Webmail service. Excess mail needs to be deleted using the Chebucto text service.

Logging on to text service

To safely delete mail while overquota, you'll need to login to the Chebucto text interface. An easy way to do this is to use a telnet program. All versions of Windows since Windows 3.11 have a telnet program included. Macintosh OS X and better has a telnet program included. If you're on a Macintosh using software earlier than OS X you can find a telnet program by putting telnet into the Search box at Tucows.com then choose one of the programs from the list. Freeware means no cost to you.

Chebucto Community Net also supports secure SSH encrypted telnet access to the text interface. SSH programs are available for all software platforms at Tucows.com. In your SSH program use the host name: chebucto.ca

Step One: Start your telnet or SSH program.

On a Windows system, go to Start. Go to Run. On Windows Vista, press the Windows key and letter r key at the same time to open the Run window.

Type in the Run window:

telnet chebucto.ca

and hit Enter. A new window will open up.

On a Macintosh running OS X, under Applications you will find Terminal. Start Terminal and enter:

telnet

When the prompt:

telnet>

appears, type in:

telnet chebucto.ca

then hit Return.

Step Three: Logging into the text interface.

At the login prompt, type in your username then hit Enter. At Password, type in your email password. Do not type in your Chebucto Plus password. Hit Enter. When prompted to hit Enter to continue, hit Enter. When prompted for a Terminal Type, put in:

VT100

and hit Enter.

Wait a couple of seconds for the page to load. You can check on your quota usage by typing:

gquota

then hit Enter. Every time you check your quota, refresh the display to show new values by hitting the Ctrl key and the letter r key at the same time.

Your inbox is listed as "/var/mail" and your disk space is listed as "/var/csuite/csuite1.0/home".

How to fix overquota disk space

If your disk space is overquota, you need to delete the excess files first before fixing an overquota mail problem. To access your files on Chebucto, type:

gfiles

then hit Enter. You will see a listing of files and folders containing files. To delete a file, highlight it with the cursor by moving the Up and Down arrows on your keyboard then hitting the letter r to Remove the file. Hit y for Yes to confirm and the file is permanently deleted.

To enter a folder containing files, highlight the folder then hit Enter.

You can check your progress deleting excess files by typing gquota at any time while browsing your files on Chebucto's server. Remember to hit Ctrl and the letter r key at the same time to refresh the display to show the new numbers. Ideally you want to have at least 300 K of free space in your files area to allow new files to be written.

How to fix overquota mail

To enter PINE, the Chebucto text service mail program, type:

gmail

and hit Enter. The very first time that you use PINE, you will be asked if you want to receive an information email from the University of Washington, authors of the PINE program. Hit y for Yes or n for No to proceed.

You are now in the text interface version of your mailbox.

To use the text mail, go from email to email with the Up and Down arrow keys on your keyboard. To delete a message, press the letter d while the email is highlighted. You will see a letter D appear next to the email to show it has been marked deleted. To erase messages marked as deleted, press the letter x then the letter y to confirm. Once a message has been erased, it is permanently gone.

When you have erased a sufficiently large amount of email (and remember it is not necessarily the number of emails causing you problems, it is their size), you can type the letter q to Quit, y for Yes and y again to erase any mail in the mailbox that has been marked as deleted.

Once you are no longer in PINE, you can type gquota and hit Enter to check on your progress (use Ctrl and r to refresh the displayed numbers). If you need to delete more mail, then go back to your mailbox with gmail as you did above. When you are completely done, type q and y again to quit the text interface and close the telnet window.

 

 

 

 


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