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To: csuite-dev@chebucto.ns.ca
Subject: User Documentation
* User Documentation
-!------------------------
The user documentation includes the on-line Helpdesk documentation and
training materials.
The on-line documentation will be developed within the context of two
significant strategies:
- local sites will be able to customize the user documentation to fit
the local organization (names, addresses, local policies, etc..)
- the on-line documentation will be serve as the basis for a printed
user manual that can be sold or otherwise provided to users
Every effort will be made to facilitate the development of a "universal"
document set that will spread the maintenance requirement between all CSuite
sites. The user documentation project will draw, wherever possible, on
documentation previously developed at all sites that would like to participate
in this project.
Format: The on-line documents are in HTML format. The documents will
include a series of local' elements such as @@@SHORT_NAME@@@
which at Chebucto becomes CCN.
The documents will also include hidden elements that will
identify the documents relationship to other documents in a
printed format. ( eg. <!-DOC=CH1.9-> )
An estimated 250 on-line documents (100 printed pages) will be distributed.
Content: The core set of on-line documents will cover topics frequently
referenced by new users of the CSuite site.
+ The Helpdesk includes documents which provide orientation with
respect to:
- connecting to the CSuite site
- basic Internet tools such as the WWW browser, e-mail
and news readers
- basic user services such as password and file management
- searching for information
- becoming an information provider
(rather than say etc... I would prefer interested
parties pointed out posible omissions. replies to
csuite-doc@chebucto.ns.ca )
+ Additional documentation will provide a template / framework
within which a new CSuite site can develop local policies.
+ Training documents will serve as a basis for training programs
at new CSuite sites.
< end >
-!-------------------------------------------------------------------
David Potter http://chebucto.ns.ca/CSuite/CSuite.html
Documentation Team Chebucto Community Net
============== CSuite - Community Network Software ==================
* David Priebe, *
*************************************************************************
*System's Analyst, Renfrew County Board of Ed. *
*Email: priebe@renfrew.edu.on.ca *
*************************************************************************
*President, ValleyNet (Renfrew County) Inc. "Renfrew County's Freenet!" *
*Email: priebe@valleynet.on.ca *
* *
* Check out our site at http://www.valleynet.on.ca/ *
*************************************************************************
___ Blue Wave/QWK v2.12
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