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Hi Peter,
I am copying this to Tech in the event there is an errant modem in our
pool; however, as the pool is random, re-dialing in would cause you to
reach another modem, your connection problem may be an adjustment you need
on your end.
Check your password; you are issued two, one for PLUS and one for your
mail/text service. Reversing them would cause connection problems.
Second: check your IP settings to ensure you have TCP/IP selected and not
NetBui or anything else. Usually, in XP, just entering the service name
and number along with your userid and password is all that's needed but
it's possible another setting may have been previously altered.
Let us know if the above helped at all.
Tony @ CCN Help
----------------
On Wed, 25 Apr 2007, Peter Jones wrote:
> I'm trying to set up a computer for a friend of mine who is a
> subscriber to your service. The OS is Win XP, the modem installation
> went fine and I followed the dial up connection instructions provided
> for the Chebucto Plus service.
>
> I hear the modem dial and the remote system answers and they appear to
> initiate communications but the connection doesn't get established.
> About 45 seconds later an error message appears and it is either Error
> 678, Remote computer did not respond, or Error 777, Connection attempt
> failure because the modem at the other end is out of order.
> The number we are dialing is 494 6744. We are testing the setup from a
> Dalhousie phone line.
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