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Hi Michael. To add to what you've been told, the deal is that just because you regularly get mail from one email address, it does not mean that all that mail came from one place. On many larger domains and mailing lists messages from a particular address may come from many different machines. That's why we need to see the full headers of the message and not just the visible part of the headers. We cannot whitelist a particular address, we have to whitelist where the email actually came from. Now for some originating email addresses this is no big deal - they come from one machine or a small number of machines. Other email addresses are more difficult - they may originate from a large number of machines and we need to whitelist them all. Mail from address@big.domain could actually come from server1.big.domain, server2.big.domain, server3.big.domain and so on. You just see address@big.domain so you would naturally think it is one mail source when in fact it might come from dozens or even hundreds of different machines. The whitelisting process is done by hand by manually examining the full mail headers to determine true point of origin of the message then adding that point of origin to the mail system whitelist. Chebucto's technical staff go through the list of submitted emails for whitelisting on a regular basis. If something you've submitted for whitelisting is still being filtered then either we have not whitelisted the message's origin yet or the new filtered message came from an origin point not previously submitted and whitelisted. This is why you should keep submitting erroneously filtered mail even if you don't see an immediate result. Over time the origin points for your email will get whitelisted. On Wed, 31 Oct 2007, Michael Boschat wrote: > Hello: > > When I send the "Report as innocent" for a non spam email > and it says message sent to system administrator, is this an > automatic computer or a real human that stops it from going into > my Junkmail? And how many times would the same non spam emails > need be sent as "innocent" before they stop going into the Junkmail? > > Clear skies > > Michael Boschat -- aa063 > >
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