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Hi Ross,
Could you supply us with the two emails that were 'correctly
addressed' but sent to your other email service? Another person who
had a similar problem several months ago, complained of not receiving
emails; forwarded their emails to us where it was discovered that the
address being used by the sender was incorrect; they had actually used
a number 1 [one] instead of a lower case letter l [L] in the address;
for example: 'cl012@chebucto.ca', it was mistakenly addressed as:
'c1012@chebucto.ca'.
Whereas your email address is aw064, could the sender have
mistakenly used a letter O [oh] instead of the number 0 [zero], so
instead of: 'aw064@chebucto.ca', they put 'awO64@chebucto.ca?' That
would definitely cause a delivery failure. In the meantime, your
email has been sent to our Postmaster for further investigation but
sending us the other two emails would greatly assist us in finding a
solution. Please enclose the full headers, as well; as occasionally,
a feeder system on the internet may re-direct something by mistake,
causing CCN to _never_ receive those particular emails in the first
place. Full headers would tell us the complete path the emails took.
The thing about Bcc: is that it's a 'blind carbon copy' and it
usually means that if the system detects that you've already received
a copy of an email, the Bcc: will be ignored. A Bcc: is, usually,
only delivered if you aren't already receiving a copy of the email.
To receive a copy regardless, use Cc:. People were using Cc: a lot,
on mailing lists from which they were already receiving copies, were
complaining that they were receiving redundant copies of the same
emails because they had Cc: copied themselves on all their outgoing
emails; some were receiving four or five copies of every email they
sent so Bcc: is designed to check to see if you've already received a
copy of the same email and, if so, not deliver the Bcc: copy.
Tony @ CCN Help
----------------------------
On Mon, 5 Nov 2007, Ross Boutilier wrote:
> I have now documented problems with e-mail on my account, cc'd here, and
> accessed through the secure web site https://webmail.chebucto.ns.ca.
> On Friday, November 2, I sent at least one e-mail that was delivered, though I
> bcc'd myself and the bcc was not delivered. The recipient responded to my
> e-mail, but that response did not get delivered.
>
> In another cass 2 e-mails were sent to me by my partner from his yahoo account;
> neither arrived, and no transmission failure notices were generated. He has
> forwarded these e-mails to my work account and I have verified that he used the
> correct e-mail address.
> E-mail was being delivered later in the day on Friday, but none of the e-mails
> above showed up to this point, nor did either sender receive a problem delivery
> notification.
>
> Since both of these sources used different systems, and the fact that the bcc
> did not work, suggests to me that it is the Chebucto system that was having
> some kind of trouble.
> You have not posted any messages indicating problems, so I am sending this to
> you to see if you know of the problem or can address it. Reliability of e-mail
> is very important for me, and I don't want to let this pass without bringing it
> to your attention.
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