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Hi Sharon. The disconnections are coming from your computer. Specifically, your copy of Outlook Express, which is currently set to hang up the connection every time it checks for or sends mail. To fix it, open up Outlook Express, and on the top menu bar click on Tools, then select Options then click the Connection tab. You'll see a checkbox there: Hang up after sending or receiving. Uncheck it. Click Apply, then click OK. Just so you know, we don't recommend Outlook Express as a mail program and one of the many reasons for that is this silly option, which Outlook Express is capable of resetting all on its own. So if you get the same thing happen again, check Outlook Express first to see if it put back the checkmark. The mail program we recommend is the free program Mozilla Thunderbird, which you can download from here: http://www.mozillamessaging.com/ On Thu, 1 Jul 2010, sharon earle wrote: > I am unable to get a connection from the provider. It keeps disconnecting. I cannot use my computer because the line disconnects. > > Sharon Earle
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