next message in archive
no next message in thread
previous message in archive
Index of Subjects
Hi Sheila,
There is a practice among hackers to send malicious instructions in
harmless documents. Since these documents look like the real thing, CCN
protects its users by removing these suspicious attachments prior to
delivery to the user. This is what is intercepting your files as .doc,
.docx, .xls, .xlsx and .exe files are being used by hackers to transfer
malware to users systems via email.
I usually suggest a workaround which has worked for many users wanting
to receive files with these extensions; change the extension to a
different one. For example; make your .docx files - .xcod files
(reversing the order of the letters in the extension). This serves two
purposes; you can easily rename the extension to its proper version and
CCN's file scanner won't consider the new temporary extension potentially
dangerous.
CCN Help
----------------
On Fri, 11 Nov 2011, Sheila McGinn wrote:
> Hi. I'm wondering if there's anything I can do about the removal of Office
> 2007 document attachments from my emails. Anytime someone sends me a
> document with a "docx" or "xlsx" attachment, the document is stripped out of
> the email and I get a message like the one attached.
next message in archive
no next message in thread
previous message in archive
Index of Subjects