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Hi Harry,
A couple of months ago, people in N.S. and P.E.I. had to start adding
902 to front of all dialed phone numbers. However, people were given a
grace period until late October/early November. Have you changed your
dial-up information to include the 902 prefix?
If not, then the system is interpreting your dial-up procedure as a 494
area code and expects a long distance call. Since you're not adding a 1
in front of the whole number, the long distance system isn't being engaged
so all you would get is a busy signal as the call fails. This will happen
with both the text service dial up and PLUS dial-up and with any phone
calls you would make.
The reason you're able to connect from the library is because the
library connects directly via an internet connection and not dial-up. Is
this what is happening to you? If so, add the 902 to your dial-up
procedure. If not, let us know, so we can investigate further.
CCN Help
----------------
On Wed, 29 Oct 2014, Harry E. Slaunwhite wrote:
> Hi
> Having trouble getting connected to Chebucto Plus from home on dial-up
> connection. (This being sent from library WiFi.)
> On opening the laptop, pop-up screen allows me to Connect, then jump to
> another screen which says Dial. This normally does the trick. Another routine
> if I'm doing something else is "Network Connection / Chebucto Plus / Not
> connected / Start Connection / Chebucto Plus / Connect" then the Connect
> pop-up and Dial.
> Now what's happened is on start up of the laptop thee sceen cycles between
> Connect and Dial without dialling.
> The other routine gives me "Network Connection / Chebucto Plus /
> Disconnecting" and that's as far as I can go.
> Can you Help?
> Harry
>
>
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