Harry/problem

Date: Thu, 6 Nov 2014 07:11:11 -0400 (AST)
From: CCN Help <ch1@chebucto.ns.ca>
To: "Harry E. Slaunwhite" <at593@chebucto.ns.ca>
cc: help-answers@chebucto.ns.ca
References: <545A7C7F.1010907@chebucto.ns.ca>
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Hi Harry,

    To connect to Chebucto PLUS (a graphical PPP connection with which you 
use a browser such as Firefox), you need your PLUS userid and password. 
You use the setup wizard in Windows (unless you have a Mac) to create a 
new network connection.  It will ask you for the service name: CCN, the 
phone number: 9024946744 (no spaces, no *70).  It may ask you the domain 
name: chebucto.ca (then again, it may not - various Windows setups are 
different).

    As for your current problem; you are connecting with Chebucto text 
(which is the text account users without graphics can use) and it is also 
the userid and password of your email system.  Don't confuse this userid 
and password with your PLUS userid and password as it will confuse the 
system and you will connect to the text service.  We use two separate 
passwords for better security even if the userid may be the same.

    The text service uses the Lynx text browser and not a graphic browser 
like Firefox.  How are you connecting to CCN?  What do you do to start the 
dialing process?  Something is getting messed up at this point before you 
are even connecting to us.

CCN Help

--------------------

On Wed, 5 Nov 2014, Harry E. Slaunwhite wrote:

> Hi:
> Still trying to connect to Chebucto Plus.
> After downloading and installing updates, another strange event occured: Some 
> kind of connection happens after 1 or 2 cut-ins by an operator saying to 
> redial. On trying again I get a black screen with green writing asking for 
> name, password or log in as Guest. Which I do as guest as name & password 
> doesn't work. Couple of pages of info and instructions pop up but can't get 
> past that screen.
> Now what?
> Harry
>
>

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