Support and Training Committee
1995 Annual Report
The SAT Committee has concentrated recent efforts at making the support
and training structure more clear - both in practice and in documentation
related to the SAT Committee. This has resulted in a number of changes,
some of which have not yet been completed. The documentation on the SAT
structure is now publicly available through:
The SAT Committee consists of 5 main teams, each headed by a team leader
who takes responsibility for the smooth operation of that team. The team
leader also serves as a liaison between the chair of the SAT Committee and
the individual teams. After many changes in the past year, both at the
level of the chair and the team leaders, the status of the individual
teams is as follows:
1. User Training
- Clive Bagley is the current team leader. Most of his efforts
have concentrated on teaching regular user training courses, preserving
access to our Dalhousie training site, and maintaining the on-line
training schedule. He has also been 'apprenticing' some other CCN
volunteers who are interested in working with training.
2. IP Training
- Bob Adams is current IP Training team leader, although this
positioni was held by Carol Sin (Wulfman) for most of the past year.
Their efforts have included providing regular ip training courses as well
as developing more on-line tutorials and assessment packages for IPs.
Bob Adams is currently making some adjustments to how IP training is
3. PAT training
- This position had not been active since CCN's early days but was
recently reinstated. Doug Rigby was appointed team leader in late
January and has been working with Gary Floyd to familiarise himself with
current PAT sites.
- The position of team leader was filled and vacated several times
within the past year before the current leader, Ariannah Halliwell,
accepted responsibility for userhelp. Since then, the major impetus has
been clarifying and documenting userhelp procedures. This has made the
userhelp team much more efficient, providing a better level of service to
CCN users. The procedures are still being reviewed and will soon be
available through the SAT Committee pages.
5. Help Documentation
- The documentation team has been small but active for the past
year, first under Bonny Lee and, more recently, under David Potter. Work
has included changes to the current Help Desk to make it more user
friendly and comprehensive. Current efforts are also being made to make
the help documentation more modular for easy adaptation by other community
nets and freenets adopting the CSuite software package. The documentation
team has been actively working with other users of CSuite software.
In addition to these projects, the SAT committee is currently reviewing
the mailing lists in use by SAT with the goal of eliminating lists that
are no longer needed. SAT is also working in connection with the Windsor
Community Net project.
As well, the SAT committee is hoping to develop team leader 'kits' to
ease the transition when a team leader moves on to something else. These
would include information on the structure of CCN, background information
the team leader should have, a list of who's who in SAT, a list of
relevant mailing lists for the team in question, etc. We also hope to
identify what volunteers are currently working with some of the larger
teams in an effort to bring more structure to the teams as well as to
recognize the efforts of the volunteers who devote a great deal of time
to support and training on CCN.
Jan Fullerton, chair