SAT Volunteer Needs

The tasks are divided among the various Support and Training Teams.

• IP Training
• User Training
• Help Documentation
• Userhelp
• User Guide

IP Training

Current team leader: Bob Adams

Mailing list & archive: trainers, training (shared with User Training)

Tasks for Information Provider (IP) Training Volunteers:

1. Make arrangements for short- or long-term training facilities for IP training courses.

2. Train new IPs through regularly scheduled courses or through courses scheduled by special arrangement with a given IP or IPs.

3. Train new members of the IP Training Team to prepare them to become trainers themselves.

4. Coordinate available trainers with available sites to ensure a steady offering of IP Training courses.

5. Assist with curriculum development under the team leader.

6. Assist with the production of current, relevant training material under the direction of the team leader.

7. Serve as a teaching assistant to the primary trainer of any given IP training course.

Current team leader: Clive Bagley

Mailing list(s) & archive(s): training; trainers - shared with IP Training

Tasks for User Training Volunteers:

1. Make arrangements for short- or long-term training facilities for User Training courses.

2. Train new users through regularly scheduled courses or through courses scheduled by special arrangement with a given user or users.

3. Train new members of the User Training Team to prepare them to become trainers themselves.

4. Coordinate available trainers with available sites to ensure a steady offering of User Training courses.

5. Assist with curriculum development under the team leader.

6. Assist with the production of current, relevant training material under the direction of the team leader.

7. Serve as a teaching assistant to the primary trainer of any given User Training course.

Current team leader: David Potter

Mailing list & archive: helpdoc (formerly helpdesk), csuite-doc

Tasks for Help Documentation volunteers:

1. Assume responsibility for the development and maintenance of a specified page or topic area under the direction of the Help Documentation team leader.

2. Act as a "tester" to monitor the clarity and helpfulness of help documentation.

3. Test links in a given topic area on a regular basis to ensure that they are accurate and functional.

4. Develop on-line tutorials for User Training and IP Training courses in conjunction with volunteers from these teams.

5. Maintain information about new/draft help documentation for other Help Documentation volunteers to test.

6. Under the direction of the Help Documentation team leader, assist with the development of a modular structure for all help documentation.

Current team leader: Norman De Forest

Mailing list: userhelp, help-answers

Tasks for Usehelp volunteers:

1. Join the userhelp team as a passive member by subscribing to the "help-answers" mailing list, which acts as a mechanism for storing answers to user questions and introducing new volunteers to the operational structure of Userhelp.

2. Join the userhelp team as an active member responding to user questions by subscribing to the "userhelp" mailing list.

3. Assist with the development and maintenance of FAQ documents under the direction of the team leader.

4. Monitor changes related to on-line help documentation and resourcs and inform the userhelp team of any changes which may be useful or important in responding to user questions.

Project Leader: none.

Mailing list and archive: none.

Tasks for User Guide volunteers:

1. Write material for a user guide intended for users at all levels.

2. Proofread and/or edit written material to ensure a professional, error-free presentation.

3. Verify information contained within the User Guide for techincal accuracy.

4. Develop graphics and compile information into a standard format for publication.