Read the entire message and check for followups before replying

In order to make this work effectively, do not change the subject field when responding. That way messages can be paired together when you thread them.

Look to see if there is already sent a reply to a user's question. The easiest and and most convenient way to do this, especially if you have a full inbox is to thread your messages.

Reading each volunteers' reply will do the following:

Sometimes two volunteers might be answering a question at the same time. That cannot be helped. However, the Support and Training committee (ccn-sat) is working on developing better methods for the team, so that duplicates and conflicts can be avoided.

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