Acknowledging Mail

Sometimes, a question is difficult to understand, and needs more time to answer. We should still, however, acknowledge that we have received the question and that the team is working on an answer.

Within 2 days, a reply similar to the following example should be sent out:

"Your message has been received by the volunteers at userhelp. Your question(s) will be answered by people on the team as soon as we are able. Thank you for your patience."

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