Login to CCN Tips for Trainers

Login to CCN Tips

• Login as guest, explain the features of the guest help screen
• Explain guest restrictions (helpdesk, about CCN's helpdesk, guest and mosaic restrictions)
• Show them how to register if required
• Give out dialing up tips i.e communications program settings

Dialing Up

• Phone 494-8006, 8 data bits, No parity, 1 stop bit. VT100 terminal emulation
• Interface same regardless of what platform you are using
• Recommended communications programs for
  • DOS: Telix 3.22, Telemete 4.12?, Procomm Plus
  • Windows: Terminal, Telix for Windows, NO Quicklink II
  • OS/2: ZOC (V2.052) 2.05, HyperAccess Lite can be used
  • Mac: Z-term
• Matthew Wulfman's guide for configuring Terminal for Windows 3.1

Nettiquette

• User Support at CCN is a volunteer activity. Please refer to online documenation whenever possible. Questions which have been answered elsewhere sap volunteer energy and divert it from those who try to help themselves.

Help!

• Mailing lists
  • userhelp - Email help staffed by volunteers
  • trainers - discussion of training
• aa068 Carol Sin
• aa040 Ken Burke
• 494-2449 CCN Office phone - only to be used if there is no facility for electronic communication (to be used sparingly)

Teaching New Users

• Most of them may not be computer aware
• Willing learners but may not be comfortable with a computer
• Easy to lose your way in Lynx
• Return vs enter
• Have patience
• Rather then demonstrate things to them, let them work their way through using the keyboard
• Use analogies when describing concepts
• Encourage questions
• Each using arrow keypad rather then 3 directions and return (joystick analogy)