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Problems with email
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>> Chebucto Policy Page >> Problems with email

Serving Your Community's Online Needs Since 1994.

Having problems with email?


Are you getting unwanted email? Is someone harrasing you? Are you involved in an email dispute?

Before you send a complaint to the other party's Internet Service Provider (ISP) take a moment to evaluate the situation.

CCN is not an arbitrator of personal matters. We can't get involved in weighing the relative merits of one person's arguments over another's.

Simply deleting email without responding usually brings email problems to an end. This is usually CCN's advice.

If you are reporting an email or newsgroup posting made by a Chebucto user in violation of the terms of our User Agreement, (or if you are making a complaint to another Internet Service Provider about a user of theirs), you will need to send a copy of the message or posting with its full headers intact. Do not edit them in any way.

Email and newsreader programs typically show only a brief header, usually a timestamp, who the message is to and from, and the subject, like this:

Subject: Email headers
Date:  Fri, 1 Dec 2000 15:34:40 -0400 (AST)
From: "John K. Doe" <zy998@chebucto.ns.ca>
To: Millicent Fakename <zz999@chebucto.ns.ca>

A complete header would look something like this:

Received: from zy998@localhost by halifax.chebucto.ns.ca id <36703-769>; Fri, 1 Dec 2000 15:34:40 -0400
Date: Fri, 1 Dec 2000 15:34:40 -0400 (AST)
Sender: zy998@chebucto.ns.ca
From: "John K. Doe" <zy998@chebucto.ns.ca>
To: Millicent Fakename <zz999@chebucto.ns.ca>
Subject: Email headers
Message-ID: <Pine.GSO.3.95.iB1.0.011201153419.13368A-100000@halifax.chebucto.ns.ca>
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
Return-Path: <zy998@chebucto.ns.ca>

Consult your mail or newsreader program's help documentation for how to display the full headers of a message. Users of the Pine email program on Chebucto's text-based interface can find information on this here.

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