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February 2005 Survey Results
Home >> February 2005 User Survey Results

Serving Your Community's Online Needs Since 1994.

February 2005 User Survey Results

1. Organizational Goals / Concept

  1. Do you value the concept of having a local non-profit Internet Service Provider that offers free and low cost access to individuals and organizations regardless of income?
    Yes 327 98.2%
    No 6 1.8%
    • If yes:
      1. Was this your reason for joining Chebucto Community Net?
        Yes 247 75.3%
        No 81 24.7%
      2. Is it your reason for continuing your membership?
        Yes 247 75.8%
        No 78 24.2%
    • If no:
      1. What was your (primary) reason for joining Chebucto Community Net?
        a. cost 66 45.5%
        b. convenience 8 5.5%
        c. features & services 22 15.2%
        d. recommended by someone I know 28 19.3%
        e. other 21 14.5%
      2. What is/are the reason(s) for your continuing membership?
        a. cost 121 38.8%
        b. convenience 67 21.5%
        c. features & services 65 20.8%
        d. too much trouble to change providers 24 7.7%
        e. other 35 11.2%

 

2. The Service

  1. Which of the following services/features of CCN do you know about?
    i. CGI scripts in organizational web site 43 3.9%
    ii. Spam filter 282 25.4%
    iii. Text interface 188 16.9%
    iv. Multiple means of accessing email 235 21.1%
    v. Extra quota for email inbox and file space 160 14.4%
    vi. Sub-domain names 66 5.9%
    vii. Virtual domain names 63 5.7%
    viii. Email aliases 75 6.7%
  2. Which of these services/features do you regularly use?
    i. CGI scripts in organizational web site 9 1.5%
    ii. Spam filter 211 34.2%
    iii. Text interface 110 17.8%
    iv. Multiple means of accessing email 185 30.0%
    v. Extra quota for email inbox and file space 59 9.6%
    vi. Sub-domain names 11 1.8%
    vii. Virtual domain names 8 1.3%
    viii. Email aliases 24 3.9%
  3. What are the features/services that you really like?
    i. CGI scripts in organizational web site 21 3.5%
    ii. Spam filter 199 32.9%
    iii. Text interface 88 14.6%
    iv. Multiple means of accessing email 172 28.5%
    v. Extra quota for email inbox and file space 70 11.6%
    vi. Sub-domain names 16 2.6%
    vii. Virtual domain names 17 2.8%
    viii. Email aliases 21 3.5%
  4. Would you be interested in joining News Groups on interest topics such as gardening or woodworking or Internet safety issues?
    Yes 112 34.7%
    No 211 65.3%
  5. Would you be interested in online access to hardware trouble shooting or assistance with software applications?
    Yes 196 60.9%
    No 126 39.1%

 

3. Membership

  1. Do you feel you know what is going on at CCN? E.g. regarding outages, addition of new features, etc...
    Not at all
    1 44 13.1%
    2 81 24.2%
    3 108 32.2%
    4 80 23.9%
    5 22 6.6%
    Very well
  2. Have you ever attended a CCN AGM?
    Yes 65 19.5%
    No 268 80.5%
  3. Have you ever read the Message of the Day?
    Yes 233 69.6%
    No 102 30.4%
  4. Would you find it helpful to have a link on the Chebucto.ca Home Page to an index of past CCN Beacon (our newsletter) articles?
    Yes 190 59.6%
    No 129 40.4%

 

4. Participation

  1. Would you consider volunteering at CCN in any of the following areas?
    i. Member technical assistance (helping members with e-mail troubleshooting, fighting viruses) 18 15.3%
    ii. Member training (helping members to set up their Chebucto account & e-mail for the first time, providing information about how to use various services / features) 19 16.1%
    iii. System technical support (mail or web server upgrades, troubleshooting, creating new services / features.) 15 12.7%
    iv. Office assistance (answering phones, organizing files, writing newsletter articles, etc..) 26 22.0%
    v. Public relations / advertising activities 2 1.7%
    vi. Reviewing and creating policies such as our User Agreement 14 11.9%
    vii. Other (please specify): 24 20.3%

 

 


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