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Hi Ambros,
Are you dialing into PLUS or the text service? For now, each one is
using separate modem banks but they will be soon using the same banks to
allow the text service to move to 56k as well. Phone line interference,
call waiting, bad connections or a number of other factors can cause the
effect you describe. Since we have had no other complaints re: faulty
connections, we have to treat your case as an exception rather than a
general system problem.
Internet transmission (including connecting to CCN) is all a matter of
hisses, clicks, pops and screeches (the language of modems) and so
unfortunately, phone line noise, call waiting beeps, someone picking up an
extension, telephone company work in your area etc...can all contribute
to noises interpreted by the system to be legitmate characters typed on
your keyboard. If one of those noises is interpreted as 'hang up', CCN
will disconnect.
Check all your phone line connections in your home. Blow dust out of
any connections where the cords plug into the walls. Listen to your dial
tone and then tap your hang up button to make your phone line quiet.
Listen to see if you have a quiet line or if there is a lot of hum and
static on your phone line once the dial tone is stopped. These all
contribute to bad connections. To disable call waiting, add *70 to your
dial up options in your modem setup.
If you live in an apartment building, it's possible the connection from
the street to the building may have become faulty - check with the other
tenants in your building to see if they, too, are experiencing problems
with the phone line. Call the phone company to see if there have been any
other reports of line problems in your immediate area that may contribute
to your problem. As well, they should be able to tell you if there is
work currently being performed in your area.
Ensure that no other programs start using your resources on your
computer while you're online. Viruses, adware, spyware, malware all like
to use the internet connection to send data back to their creators or to
replicate by sending copies of themselves to names found in your email
addressbook. Anti-virus programs set to autorun every now and then will
temporarily disconnect your internet connection while scanning your system
in the background. Firewalls have been known to knock people offline
occasionally in their over protective zealousness.
Let us know if any of these suggestions has helped you or if you need
clarification of anything.
Tony @ CCN Help
------------------------
On Thu, 12 Apr 2007, Ambros wrote:
> This more than anything a trial note. -- try it while it lasts. All
> evening I've been trying to get on line. Now, 22:10, at last, I seem to
> be online. Here's what happens. I click on connect, I hear the
> handshake, username and password are identified, the two little green
> computers drop down, something that normally means I am online, but they
> are no sooner down than the red flag appears on the bottom one and I
> hear the click which signals "disconnected." The panel which appears
> gives me the same message: "Disconnected... try again." It's been
> happening for days. During the day, I get on line fairly easily, but in
> the evening it's frustration all the way. At first I thought it is the
> "new computer" I bought from Ashdown. Not a NEW computer, really, but
> one much newer than the one I have been using. Never had this problem
> before. Might happen that the red flag appeared -- very, very seldom --
> after the first try to get online, but usually the second try worked.
> I still have my old computer hooked up in the living room, the one that
> almost never let me down. But now it does the same same thing --
> handshake... check userid and password, get connected and almost
> immediately get disconnected. I vaguely remember running into this
> problem once before, years ago. I still use modem-dialup connecting.
> Could there be something wrong with the telephone line? Happens mainly
> in the evening? Could it be that someone uses a device that disturbs
> the telephone line going into our building? I live in an apartment
> building on Alton Drive. Whatever it may be, it is most frustrating to
> be trying for hours to get on line only to hear the click that signals
> "disconnected."
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