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Hi Sheila,
I didn't realize that you only have the text service and not PLUS.
If you're using high speed for internet then it has absolutely nothing
to do with CCN. Aliant (Sympatico) is controlling your email sending
100% and they will have to answer your attachment questions as I
wouldn't have a clue as to why you can't send attachments via their
service. Call their tech support and explain your problem. They will
check your settings against what they need to have set.
Since you're using high speed, the SMTP settings would probably be
the Sympatico ones that were originally set up. We can't help here at
CCN because only your received email is being received by CCN and sent
to you via your high speed connection. When you send email, we don't
get it here, it goes directly to the internet via Aliant/Sympatico's
server.
Good luck and let us know how it works out.
Tony @ CCN Help
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On Thu, 8 Nov 2007, Sheila Gordon wrote:
> Sorry to bother you again. I am familiar with the freeware for checking for
> viruses, spyware etc and all our versions are current. I ran those checks. I
> also have McAfee. I downloaded Thunderbird. It was easy to set up and worked
> with some addresses that did not work with Pegasus, but like Pegasus, I could
> not send
> anything with attachments. I also tried Outlook Express. Again, it sent simple
> messages, but nothing with attachments. It always says my server has timed
> out.
>
> I don't have Plus service, so was rejected at Chebucto when I tried the SMPT
> settings you suggested. Maybe I should get this?
> I called Aliant again and they gave me suggestions on how to test my high speed.
> I don't really think this is a problem because I can use Web Mail without a
> problem. I'm leaning toward the virus checker at the moment. I will have to
> disable it to see what happens when I send mail with attachments.
>
> Thanks for the info on the address issue. I am quite familiar with the address
> book in Pegasus and have used it extensively. I just thought that if I could
> transfer it to Chebucto web mail, I would not be stuck in this situation where
> I can't use my distribution lists. However, I appreciate the tip about
> Thunderbird and will consider changing.
> I've really learned a lot with all this, so maybe there is something positive in
> this problem. Thanks for your help.
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