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Index of Subjects Hi Kathy. According to your Chebucto Plus dialup records the problem began sometime after Monday, March 3rd. Since then virtually all your connections have been dropped. From our side the connections are dropped by your phone being hung up on your end most of the time and the carrier signal being dropped a much smaller number of times. The first question is have you changed something with regard to your computer or the phone line since March 3rd? If so try changing it back and see what that does. If you haven't changed anything to do with your computer or the phone line, complain to your phone company. Bear in mind that the phone company will say anything to avoid sending a truck out, since that costs them money. The minute they hear you are on a non-phone company dialup they will attempt to shift the blame to us. You can check your connection history yourself by clicking on the Your Plus Usage link at http://plus.chebucto.ns.ca/ while logged into your Chebucto Plus connection as you. The issues you are having are coming from your end of the phone connection, not ours, as you can see for yourself. Stick to your guns and they will have to investigate the problem. If they refuse then maybe it is time to change phone providers. On Mon, 10 Mar 2008, Katherine Nancy Robertson wrote: > Hello, > > My name is Kathy Robertson and I have a Chebucto Plus account that I use > to access the web and Dalhousie computing facilities from my home > computer. I installed a new Dell computer running Windows XP at my home in > December. I had no problem with the connection to Chebucto until the past > week. Now it seems that every time I log on, which occurs without a > problem, the connection is always terminated in the next couple minutes. I > can reconnect but it always logs me off again and again. I thought it > might be my phone causig a problem but I unplugged it and still had the > same connection problems with Chebucto. I have also tried turning the > Windows firewall off and on but that also did not seem to make any > difference. > > Do you have any idea what the problem might be and what needs to be done > to correct it? > > Thanks for the help, > > Kathy Robertson > > > >
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