next message in archive
no next message in thread
previous message in archive
Index of Subjects
Hi Scott,
Let's try it from the beginning as if you were setting up for the first
time:
Select option for internet connection via modem; enter service name:
Chebucto PLUS; enter phone number: 494-6744 (unselect options for
call-waiting, if you don't use it) and remove 1-902 (as that presumes you
are calling long distance and if you're local, will mess up your call).
Enter username and password in the spaces provided. Save your entry and
pull a shortcut icon out onto your screen. That should do it.
CCN Help
-----------------------
On Mon, 30 Mar 2009, Scott Benjamin wrote:
> I'm having a problem getting my brother (new user, "jamesb") connected to
> ChebuctoPlus:
>
> System:
> Windows XP, Pentium 4. Modem is new, external USB type; installation was
> supposed to be `successful' but perhaps questionable due to a glitch with
> the DVD ROM drive (sometimes starting it shuts down the computer).
>
> Behaviour (After fresh reboot) :
> (Hope I have the details right; this is from memory)
> Double-clicking the ChebuctoPlus shortcut gets the usual dial-up dialog;
> OK so far.
> Dialing proceeds normally, but ends with message, "Line is busy".
> Retry gets the message, "Opening Port". That continues until the Cancel
> button is hit.
> When cancelled the dialog closes, but when trying to re-boot we get a
> message, "Ending program - Please wait", which continues indefinitely.
> Later (perhaps on "Ctrl > Alt > Del") we get the message, "Program is not
> responding". We click the "End Now" button and shut-down continues.
> The "Logging Off" message appears, then the "Saving your Settings". The
> system locks-up there until we do a hard shut-down.
>
> Notes:
> - Although the initial dialling attempt seems to go normally; in the
> ChebuctoPlus > Properties > General tab > Modem listing the line reads
> "Modem Removed <correct modem name> - COM3". The Control Panel (or
> perhaps it was Hardware Manager) says the modem is "Not Present".
>
> - Our dialer is using the 1-902 prefix, inserted by the software. Okay?
>
> - The modem clicks and its `OH' (`Off Hook') light flashes as if it is
> using pulse dialling. Okay, or should we try to get it to tone-dial?
>
> I'm hoping this is a common problem with a simple fix. Does it ring any
> bells with you?
>
> - Scott Benjamin
>
>
>
next message in archive
no next message in thread
previous message in archive
Index of Subjects