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From: CCN Help <ch1@chebucto.ns.ca>
To: Janet H. Stacey <aw830@chebucto.ns.ca>
Hi Janet,
You should take the laptop back to the technician and ask him to fix it.
There is nothing on CCN that would delete your netcfg.hlp file. If it is
disappearing, it may be a problem within the laptop as I've never heard of that
problem before, in 15 years of userhelp with CCN.
It's definitely something within the laptop software and, if the technician
has already worked on it, there should be some sort of warranty on his work.
As you can see, by connecting with your older laptop, that the problem is not
with CCN but something odd happening in your new laptop.
CCN Help
----------------
On Wed, 2 Sep 2009, Janet H. Stacey wrote:
> I have been unable to use my Tecra S1 laptop to connect to Chebucto Plus. I
> was able to connect to your service until Wednesday of last week. Then,
> suddenly I was not able to connect. The message said "Unable to connect to
> host (that's you) unable to find "netcfg.hlp" file." I took the laptop to the
> computer service technician. He checked the computer carefully and did
> research on this message that is seeming to be a common problem. He
> suggested that I have the computer wiped, which we did, and a new modem was
> installed. The new modem dials out to your service but says there is a
> problem connecting with the host, and that the computer can't find the
> "netcfg.hlp" file.
> Here is the information about the computer: Tecra S1
> Windows XP version 2002, service pack 3
> The original modem replaced with: Xircom Cardbus Ethernet 100 + Modem 56
> (Modem Interface) and this is installed on Com 3 of the laptop.
> Would you please let me know what, if anything can be done about this
> situation. I am now using my older laptop to connect to your service, but
> switching between the computers is inconvenient.
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