How To Use The HelpDesk
How To Use The HelpDesk
Serving Your Community's Online Needs Since 1994.
Use The HelpDesk
Obtaining Help: Best Procedure
There are several means of obtaining help while on the Chebucto Community Net:
- The Frequently Asked Questions
- Also known as the "FAQ", this is a collection of answers to
questions regularly raised by users.
- HelpDesk reference materials
- There are several ways to access HelpDesk documents.
You can use the master subject listing
use the master alphabetical index
search for information by user level or keyword
- Context sensitive help
- If you are logged on to a CCN account, context sensitive
help found within a particular service (or application program) such as
the the lynx browser. Press the 'k' key now to get a keymap of available
- Mailing list Archives
These are collected messages between other users and various volunteer
teams such as "Userhelp". You can use the Contacts option to contact a
Volunteer teams who provide help
Here are four teams which actively provide support to Chebucto Community Net
userhelp volunteers find answers to user questions which are
submitted by email. The Userhelp team also maintains an FAQ which is a
list of frequently asked questions and the
answers to those questions.
The training team provides several modules of
training in using lynx (the interface for dialup and telnet users) and
Chebucto Community Net services. The training sessions take place in donated
facilities are available in lecture, hands-on and combined formats. The
training team has also made tutorials available for self study.
A third team, helpdesk, actively creates and upgrades online
documentation such as you are reading now.
A small office team authorized to do system administrative work
provides system level fixes for password and quota problems,
clarification of policy issues and deals with matters of confidential
nature such as security problems.
The office mailing list (firstname.lastname@example.org) handles all
mail coming from non registered users. The office list should not be
referred to until users have attempted to resolve their problems through
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