While every effort is made to only filter spam, there is a possibility
that some legitimate mail could appear similar enough to spam to be
filtered in error. By default or if you have selected Spam Filter
ON,
all mail filtered by Chebucto will be in a JUNKMAIL folder in your
Chebucto
mailbox. This JUNKMAIL folder can be
accessed using the Chebucto Webmail service (available from the Chebucto home page), or with PINE
through the Chebucto text-based interface. How to do
this.
Should a piece of legitimate mail be filtered and put into your
JUNKMAIL folder, you can then forward the legitimate mail to
checkspam@chebucto.ns.ca and we will examine it. Please
include the full, unedited mail headers. In Chebucto Webmail, when viewing
a legitimate message in your JUNKMAIL folder, select Report as Innocent (located on both the top and
bottom of the message body) to submit legitimate mail to us for
whitelisting.
On the Chebucto text service, PINE users press the letter l (small letter L) to see their mail folders. Select
JUNKMAIL and hit Enter or Return to open the JUNKMAIL folder. Select the
innocent email, press h to see
full headers. Press f to forward the message
and address it to checkspam@chebucto.ns.ca
We can then either revise the spam filters or add the address to a
non-filtered addresses list as circumstances warrant. PLEASE DO NOT
SEND US EXAMPLES OF SPAM THE FILTER MISSED. We know that some spam
will get through the filter and we get plenty of spam of our own already.
Please note: Only forward mail to us that you know to be legitimate
mail directed to you that has been labelled as spam and put into your
JUNKMAIL folder. We cannot recover mail labelled as spam which has
been deleted.
If any mail is not reaching you and is not turning up in
your JUNKMAIL folder, then there may be some other kind of problem
and you should send a letter to office@chebucto.ns.ca giving
as much information about the missing mail as you can.
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