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Hi Joan,
As we have had no other recent complaints re: disconnections, we
have to treat your case as an exception rather than a general system
problem. Our server problem consisted of an overheating processor (in
a dual processor system) which would shut down the system (as a
precaution) before rebooting. This would have no effect on your home
system or your connections. The server has now been fixed and has
been running fine for the past week.
That said; internet transmission (including connecting to CCN) is
all a matter of hisses, clicks, pops and screeches (the language of
modems) and so, unfortunately, phone line noise, call waiting beeps,
messaging beeps, someone picking up an extension, dust in the phone
connectors, telephone company work in your area etc...can all
contribute to noises interpreted by the system to be legitimate
characters typed on your keyboard. If one of those noises is
interpreted as 'hang up', CCN will disconnect.
Check all your phone line connections in your home. Blow dust out of
any connections where the cords plug into the walls. Listen to your dial
tone and then tap your hang up button to make your phone line quiet.
Listen to see if you have a quiet line or if there is a lot of hum and
static on your phone line once the dial tone is stopped. These all
contribute to bad connections. To disable call waiting, add *70 to your
dial up options in your modem setup. Check any outstanding messages you may
have waiting on your phone message system (if you have it set up, as the
beeps from this will knock you offline).
If you live in an apartment building, it's possible the connection from
the street to the building may have become faulty - check with the other
tenants in your building to see if they, too, are experiencing problems with
the phone line. Call the phone company to see if there have been any other
reports of line problems in your immediate area that may contribute to your
problem. As well, they should be able to tell you if there is work
currently being performed in your area. You should also check your modem
or modem card in your computer. These have been known to stop working
or fail for various reasons ie.. heat, static, bad circuits, simply old
age etc.
Ensure that no other programs start using your resources on your
computer while you're online. Viruses, adware, spyware, malware all like
to use the internet connection to send data back to their creators or to
replicate by sending copies of themselves to names found in your email
addressbook. Anti-virus programs set to autorun every now and then can
temporarily disconnect your internet connection while scanning your system
in the background. Firewalls have been known to knock people offline
occasionally in their over protective zealousness.
To protect your computer against adware spyware, malware, viruses etc
(which can contribute to disconnections), we recommend downloading and
installing the following programs: Ad-Aware 2007 (www.lavasoft.com),
SpyBot (Search and Destroy) v1.5 and AVGFree v7.5 Anti-Virus Scanner.
All of these programs have 'free' versions which, although not as
feature-laden as their commercial counterparts, still do an excellent
job of ridding your computer of nasty stuff. If you're still running
Win98, you might need to upgrade your Dial-Up Networking software
through this available patch: (WinXP DUN is already patched)
http://
download.microsoft.com/download/win98SE/Update/17648/W98/EN-US/dun14-SE.exe
Also, your volatile ram (not your hard drive space) in your computer
can become very fragmented due to many programs opening and closing.
A reboot of your computer can fix this problem, in the event you
haven't rebooted it in awhile.
Let us know if any of these suggestions has helped you or if you need
clarification of anything.
CCN Help
-----------------------
On Mon, 25 Aug 2008, Joan Thorne wrote:
> Ever since the Server problem last week, I have been having
> difficulty keeping the connection. I start to read an e-mail and the
> icons for Chebucto disappear from the bottom right hand side of the
> screen. I open the server again and the same thing happens, I start
> to write an e-mail and if I am lucky the e-mail gets through.
> Hopefully this one will! Can you help me?
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